Joshua Trommel
Customer service professional with 10+ years fixing phones, computers, and keeping operations running smoothly. Good at troubleshooting problems, managing inventory, and ensuring customers have a positive experience.
"Excellent session with Joshua who was personable, very knowledgeable and able to answer questions clearly. He arrived on time and used the time with me very constructively. Very happy with your service. Thank you."
— Rita, Client
Experience
Portfolio Manager
- Manage tech-focused growth portfolio with positions in HOOD, PLTR, NVDA, META
- Built custom tracking tools and performance analysis spreadsheets
- Target 70-150% returns through high-conviction market research and timing
Customer Service/Stocking
- Handle customer calls, scheduling, and relationship management
- Built inventory tracking systems to improve stock visibility
- Streamlined operations to reduce wait times and train new staff
Mobile Consultant
Macinhome - Vancouver, BC
August 2017 to September 2020
- Fixed iPhones and iOS devices - hardware and software troubleshooting
- Built solid client relationships through honest consultation and follow-through
- Kept detailed repair documentation for proper customer follow-ups
Mac Specialist
- Specialized in macOS diagnostics, hardware repairs, and system optimization for Apple computers
- Executed complex troubleshooting procedures for logic board, storage, and peripheral connectivity issues
- Delivered technical consultations and repair estimates, maintaining transparency in service processes
Host
Ricky's Bar & Grill - Langley, BC
January 2017 to December 2019
- Orchestrated guest experience management for high-volume upscale dining establishment
- Developed reservation optimization systems and dining room flow coordination
- Collaborated with kitchen and service teams to create memorable dining experiences and manage peak-hour operations
Crew Member/Cook
McDonald's - Langley, BC
January 2015 to December 2016
- Executed high-speed food service operations while maintaining quality control standards
- Specialized in drive-through efficiency optimization, consistently achieving sub-5-minute service times
- Cross-trained in multiple stations including grill operations, order assembly and customer-facing service roles
Skills
- Investment analysis and tech portfolio management
- Technical troubleshooting and device repair
- Customer service and operations optimization
Education
- University of Victoria, BSc in Computer Science (Expected 09/26)
- Langley Education Centre (2024 to Present)
- Brookswood Secondary School (2012 to 2017)
Interests
- Market psychology and behavioral finance trends
- Emerging tech and startup ecosystems
- System design and workflow automation